J.Walker Kenmore19502

by Jean Walker
(Norfolk)

After having the freezer little over a year, it stop working. I will not buy kenmore products from sears or anywhere else. I don't have money to waste on product that only work for a year and half then break down. I Can not afford to have it repaired, and was not offered the extended warranty from salesman either.

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Jul 28, 2014
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Sears sold this freezer knowing the issues! NEW
by: Robin

I bought the same freezer! Same issue, it broke down in just short of 3 yrs. All parts have been discontinued! I go to the Sear's website and there I find that 57% of 20+ people have the same issue also! Everyone's same chest freezer quit just shy of 3 yrs. I call Sear's customer service and am told them about the review's and asked why this freezer continued to be sold and why wasn't is recalled back in 2011 when the issue started to show up? Customer service stated this is beyond my reach. Then I was asked if I had any other questions that they could help me with. I have purchased all of my Kenmore appliances through Sears for many years, recently a dishwasher. It stops now! I will no longer purchase through Sears, nor will I purchase Kenmore products.

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